Chapel Gate Medical Centre is a private billing clinic. Payment for the consultation is expected on the day.

Pensioners and Health Care Card holders are Bulk Billed between 8am and 6pm Monday to Friday. Private Billings apply for all patients after 6pm Monday to Friday and Saturday.

Information about our fees is available at reception. Fees vary according to the complexity of service or if a procedure is performed.

New patients are welcome at our Clinic.

All new patients are required to complete our “New Patient Form”. If you are new to our clinic please allow 15min before your appointment time to fill in the Patient Registration Form and present it to our reception staff.

Consultations at the Chapel Gate Medical Centre are by appointment. A standard appointment is 15 minutes. Every effort is made to provide an appointment with the Doctor of your choice; however, for urgent matters this may not be possible. We try to keep as closely as possible to the appointed times, however if we are unable to do this, staff will inform you of any expected delays.

If you feel you need to see the Doctor for a complex medical issue, or have more than one problem, please inform reception when booking your appointment so that a longer appointment can be made.

Please ensure your telephone number and address is correct and up to date.

Our reception staff are able to advise of expected waiting times upon arrival.
We operate a computer based medical record system. Should any of your personal details change (Address, Phone number, Medicare Number etc.), please inform our reception staff to have your records amended.
If an interpreter is required, the Translating and Interpreting Service (TIS National) can be contacted on 131 450.

Hearing impaired patients can contact -insert name of Chapel Gate Medical Centre
Option 1: TTY – 1800 555 630
Option 2: Use National Relay Services (NRS) via website or instant messaging services (Skype and MSN) to enter (03) 9510 7888 to make a call.

An appointment is usually required for a repeat prescription. If a script has been requested without an appointment with the Doctor, then a fee will be charged. This also applies to Concession Card Holders.
Our practice is committed to preventative health care. We may send you a reminder notice from time to time offering preventative health services appropriate to your care. If you do not wish to be part of this system please let us know.
Chapel Gate Medical Centre is located on the corner of Chapel Street and Dandenong Roads, Windsor.
Windsor Train Station, on the Sandringham Line, is across from the Medical Centre.

Tram numbers 64, 5, 78 and 79 stop at our door.

After Hours
In the event of an emergency, please call 000 for an ambulance.

To contact a doctor if you have an urgent matter, please ring (03) 9510 7888.

Nurse on Call – 1300 60 60 24
Call “Nurse on Call” if you would like some telephone advice

Emergency – 000
Call 000 for a serious or life threatening emergency

The closest emergency department is the:
Alfred Hospital
Commercial Road
Melbourne VIC 3004
Phone: 9076 2000

We follow the requirements of the Commonwealth Privacy Act 1988, and subsequent Amendments of 2001 and 2012, the Victorian Health Records Act 2001 and adhere to the Australian Privacy Principles (APP) which came into effect in 2014. A copy of our Privacy Policy is available at the clinic.
If you have a problem or suggestion we would like to hear about it. Please feel free to talk to your Doctor or any of our staff.

We take your concerns, suggestions and complaints seriously. However, if you feel we have not handled your complaint in appropriate manner and wish someone to mediate on your behalf you can contact:

Health Complaints Commissioner
Level 26, 560 Bourke Street
Melbourne, Vic, 3000
Phone: 1300 582 113